Meet The Owners

Andrew Ross

1. What inspired you to start your own plumbing business?

Looking at the industry in general and seeing the opportunity to do a lot of good for the community around us on so many different levels that other companies haven’t quite tapped into yet.

2. How long have you been in the plumbing industry, and what led you to specialize in this field?

I have been in the plumbing industry for about 8 years, and in the trades for about a decade. What led me to specialize in plumbing was the opportunity I was presented to be an apprentice and I fell in love with the trade. I saw the potential to make a huge difference in people’s lives and the impact to build a better future for future generations of plumbers and the communities we impact.

3. What sets your plumbing company apart from others in the area?

We are here for the people in every sense of the word. No matter what income bracket they fall in, no matter what walk of life they are in, we will do our best to ensure that they find the best solution that fits their budget and their lifestyle while being as environmentally conscious as possible. The transparency, honesty, and integrity behind our work and everything we do at every level of the company is what sets us apart. The other thing that sets us apart is that our goal as a company is to leave a positive impact on our community in every way that we can. We will accomplish this by volunteering our services to those in need and donating to various charities. When our staff is long and retired, we want to be sure our community is still impacted by the efforts our company made. Lastly, our company is a family first company, we structure the company to where our staff, leadership, and affiliates can spend as much time with their families as possible which is why we do not offer 24 hour emergency services or weekend services.

4. What values or principles guide your business and customer service approach?

Transparency: There’s no secrets or gimmicks. Our pricing, work scope, and practices can be questioned at any time and we are more than happy to answer any questions the customer may have.

Honesty: We understand that being human means we are all imperfect and mistakes are bound to happen. Our commitment to our customers and our community is that no matter what happens we will take 100% ownership of what we do and work we have done, even if mistakes have been made.

Integrity: Compounding with the other 2 values, our commitment to our community and our customers is to do the right thing no matter the walk of life, position, or economic status of any clientele whether residential or commercial.

5. How does your team stay updated with the latest plumbing technologies and practices?

We are always looking to improve so we stay in touch with local and state plumbing instructors, as well as keeping up to speed with local technical programs to ensure we have a firm grasp on the ever changing world of technology in relation to plumbing and the trades. We also stay in touch with manufacturers of products we love to ensure we are getting the most up to date information.

6. What do you enjoy most about being a plumber and business owner?

I enjoy the diversity of work scope and clientele in plumbing. The thing I love most about being a business owner is networking with other businesses so that more opportunities are available to impact our community.

7. What is one of the most important pieces of advice you would give to homeowners for maintaining their plumbing systems?

Know where your homeowner shut off valve is in the event that a leak or something occurs so that you can shut it off and contact a plumber and know where your main sewer cleanout is in the event that you have a stoppage so you can tell the plumber exactly where it is.

8. Are there any community or charitable initiatives that your company participates in?

Not yet but there are many in the works!

9. How do you ensure that your customers are satisfied with your services?

Communication. At the end of every call we ask the customer and if they are not satisfied with the service we provided then we stay there and do whatever needs to be done to the satisfaction of the customer because at Sasquatch Trade Services we value long term relationships with our customers over short term transactions.

10. What is the most rewarding part of running a plumbing business?

Seeing the impact we can have on a community and how much we can improve people’s lives just by doing what we do best.

11. Can you describe your typical day as a plumbing company owner?

I get up, take care of my family, and then I go solve plumbing problems and impact people’s lives in my community, then I return back to my family because they are just as important as my mission.

12. What do you see as the biggest challenges facing the plumbing industry today?

One of the hardest things for the industry is to change the way we do things to accommodate for the younger generation of plumbers entering the trade. One of the things we do not realize is the trades are always one generation away from disappearing if we do not welcome the next generation with open arms and willingness to teach them.

13. What are your goals for the future growth and development of your plumbing business?

To better the community that we live in, and for that impact to last beyond the retirement of the company, but to also build a happy and healthy place to work for generations to come in a trade that will not go away so that people can provide for their families.

14. What challenges do you think the plumbing industry will face in the coming years, and how are you preparing for them?

Shortages of people to do the work. We are preparing for that by promoting the trade in high schools and community colleges to educate people about the benefits of becoming a plumber and working in the trades. Another challenge is people leaving the trade and we are going to combat that by working on our leadership skills and providing a better and healthier work environment so that our employees truly enjoy coming to work every day.